disgusting service

I had a very bad experience with Nedbank.i went the to do a one day notice on my 32 days account because i had an emegerncy.i did explain to the consultant that i am moving in to a new place because the place that i used to stay in is having electricty problem i stay twoo weeks without electric and it affects my work because i am working from home because of the pandemic,she told me that she cant assist because i was suppose to know when i am moving out.i tried to explain to her that moving in to the new place was not my plan bcz i had already paid rent on the old place but the circumstances are forcing me to move out and i cant move in to the new flat without paying deposit and rent but still she didnt want to assist me.lastnight i had to beg ppl to give me money ofwhich i have money on my account that Nedbank is refusing to give me.i find it so disgusting that when you keep money with Nedbank and you have an emergency you cant be assisted because of the so called policy.i spoke to the manager as well she was not helpful at all.Nedbank Bellville and its staff is a disgrace and i cant recommend that bank to anyone because ofthem being heartless and rude