1 reviews | Active since Dec 2015
DISGUSTING SERVICE
I requested statements on the abovementioned account on 10/07/2019 with Sicelo/Scelo at the contact centre and was assured the statements will take 2-3 days to be issued, however 14 days later I am still waiting for the requested statements. Below is the response I received from their contact centre on 19/07/2019
Good Day
Thank you for your email.
Kindly accept our apologies regarding the statement delivery. We have escallated the request to have these statement done as soon as possible.
Once more I would like to apologise for the incovenience you encountered hope the above meets your needs if not please feel free to contact us on T: ***,E : *** or chat to us on the the nedbank money app.
Kind regards Zimasa Lagatya Nedbank Contact centre T: ***, E: *** or chat to us on the the nedbank money app ; NB:I AM NOT INTERESTED IN APOLOGIES,I WANT THE STATEMENTS.
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution. Kind regardsClient Service Support
We regret the inconvenience you experienced. Nedbank continuously strives to deliver excellence. We will contact you to assist with resolution. Kind regardsClient Service Support
What must I do? Contact the Ombudsman or Social Media.
Your bank cannot provide a simple STATEMENT request.It is now 19 days since my request.
And PLEASE don't come to me with APOLOGIES.I did not request APOLOGIES.I requested STATEMENTS.
What must I do? Contact the Ombudsman or Social Media.
Your bank cannot provide a simple STATEMENT request.It is now 19 days since my request.
And PLEASE don't come to me with APOLOGIES.I did not request APOLOGIES.I requested STATEMENTS.