lM
lebo M

1 reviews | Active since Jun 2017

22 Jun 2017, 10:49

disgusting service

<p>tried withdrawing money the other day cudnt for some odd reason nd i knew i had money in my acc.. went into the bank was told my account was blocked due to fica and to my horror found out however captured my details captured them wrong .. and i fail to understand how that is any of my problem.. i let nedbank know that i have a funeral policy with them and funny enough the letters that i get have the correct address so how the hell could that be .. i was told to bring my proof of address at the braamfontein branch which i did only to be told i cant bring anything that has a nedbank logo (which they had failed to to tell me before) i spent close to an hour in that bank the 1st time .. i took time from my work schedule yet again to be turned away.. its month end tomorrow nd i still cannot access account .. every single month its something with nedbank nd their rude customer service (call centre) . i would never advice anyone to open an acc with these ppl , they are very incompitent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p>

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Replies (1)
Nedbank
Nedbank's reply22 Jun 2017, 11:09
Official

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team