Disgusting Service

<p>Im changing bank accounts at this stage and thus want a surrender / withdrawal of an invesment. The head office advised that i visist a branch and complete a withdrawal forms. I attended to Nedbank Rivonia Village branch in Sandton and completed the said forms.</p> <p> </p> <p>The consultant , Prince Zulu , didnt even know what the process was and they have branch manager. The forms i completed on Friday, 05 May 2017 didnt even reach the head office as yet # what? i contacted the head office today and they advised still nothing has been received and they said they must go back to the branch and go look for my documents. Are they seriuos?</p> <p> </p> <p>something i couldve done via email i had to waste my time to go to a branch to fill in a 2 page form and yet it didnt even reach the head office??</p> <p> </p> <p>i want this matter to be sorted out today . and i want my investment as the 10 days as per your procedure already started.</p>