Disgusting service

Nedbank's customer service is disgusting, I waited for over an hour just to be served at their Maponya mall branch just to setup my online banking. I got home tried to login with no succes. I called their call center for help and was left hanging by an Indian lady for over 30min. I seriously regretting my decisions about my investments with them. I am honestly considering moving my investments somewhere else. The standard has dropped drastically it's disgusting