Disgusting serves and selfishness of Nedbank...

I have been with Nedbank for 5 yrs now and had no problems until they introduce this new Money App which I have been battling to log into it over a year now and no one has been able to assist. Has been into different branches and has even spoken to the technical team over the phone to try and get it running, they are all failing.

Fine and well as long as I can still do my transactions I can hold on. Now, after I received unknown transactions I call the Nedbank customer care to try and get reversals and I told them I was not aware all these transaction, they decided to block my card without even notifying me and that time I had no petrol, no food in my house, nothing I called the customer service since it was already late with no branch opened to try and get answers and they told me that they have blocked my card pending the investigation and the have ordered a new card for me and will arrive in 3 to 5 days.

I have waited for this new card for 4 weeks now. When I go to Nongoma branch to query what is happening with my card, I was told that it has been delivered in Richards Bay branch which is 200km away from Nongoma. After a short argument trying to get the reason of my card to be delivered in Richards bay, I left the branch. I asked for the day off at work to come and collect my card in Richards Bay, I had to put full tank in my car to there because I seriously needed my card.

Surprisingly, when I get to Richards Bay to collect.my card as per the information given at Nongoma Branch, the card that was order and delivered in Richards Bay has been closed and the new card has been ordered again in Nongoma which means I have wasted R800 to fill up the car plus has lost the work time for nothing.

If this is the kind of serving we as Nedbank customers deserve that means Nedbank is only doing this business to only gain on their own never considering the customers they have. Who will reimburse the money I have lost moving up and down to try and get the card that was blocked by them without even my consent.

My contact number is *** and my email is ***