Disgusting Nedbank

A warning to all Nedbank customers. Nedbank will block your cards and decline transactions. Especially after 6pm as that's when all the so called 'important' departments close. So I had just finished my Saturday night shift and tank was on empty so stopped to fill especially that Sunday shift begins in the morning. I was trapped at the garage after fill - up as card was blocked. Called the call centre - was on the phone for 40 mins..totally inefficient, disgusting service, no help whatsoever, no management available...inexperienced agent who keeps you on hold until you give up...Nice tactic Nedbank. Definitely will escalate this to the ombudsman. At 7.47pm made the call..agent confirmed funds were available but could not explain why card status was blocked..So just imagine on a cold Saturday night just waiting to get home after a long shift but have to sit parked at the garage as fuel has been filled but cannot be paid for!!! Nedbank trains their agents to just say they are sorry but nothing can be done!!? Agent was meant to call back but waited in vain. At 9.04pm I called back whilst still waiting and Agent said still waiting to get a solution and for a manager. Here's the thing I had just collected my Platinum card on the 20th July and no issues were raised at the branch!!! Nedbank will flood you with marketing gimmicks to take their products but certainly do not have the infrastructure to support these. Hours and hours have gone by and still no response. Nedbank has caused a grave inconvenience, frustration and rather a mediocre provider. The worst ever experience...shame on you Nedbank shame indeed!!!