Disgusting Lack of service and feedback by Nedbank on a simple FICA issue

About a month ago I completed my FICA updates at the Constantia branch in Cape Town. Last week 8 Nov 2022, a restriction was placed on my card with no notification. Eventually after several calls to the call center and being directed from one consultant to another, it was discovered that there was problem with my FICA and I had to go into branch to rectify. At the branch on 11 Nov, they had no idea what the issue was given the previous acceptance of my FICA. An attempt to redo my FICA was unsuccessful. An escalation ticket was created, no reference number and the branch promised to contact me re the progress. On 12 Nov I contacted the Branch and a lady by the name of Lauren tried to assist me with my follow up - no response since the 10th as promised by the branch. Lauren was unable to assist and promised to call me back on the 14th Nov. I called the branch on 14 Nov, no response by telephone and I still have no access to my funds. Nedbank's internal processes including their technology capability is disgusting to say the least. I am intending on closing my account as soon as this matter is eventually rectified