Disgusting - Home Affairs at Kensington Durban North

Nedbank Kensington in Durban North, you've made a HUGE mistake allowing Home Affairs to rent space from you!! Hoping that YOU will maybe get to the bottom of this. The lady who works for home affairs saw a friend of mine today whom I helped to do their application for, made the payment online through a Nedbank account and when they arrived there with their 2 x kids after taking a day off work, they said they cannot help them unless they pay again!!! What on earth is that all about????? Already Home Affairs penalises people who apply for their passports in advance but charges them double, now they open a new branch, and BOOM, charging double for NOTHING!!!! I really do hope that Claire will be refunded her money back that was paid online! Disgusting Home Affairs at Nedbank Kensignton, Durban North. You are affiliated and should also be accountable. The lady who was so rude and said she would not help them unless they paid double is ZAH DLAMINI!! Your service skills require serious attention. You have given Nedbank Kensington Durban North a shocking name!!