Disgusting customer service

My name is Busi, I took out a personal loan with Nedbank. I used to work for Nedbank. I have never received such pathetic service in a long time. I called to pay off my Nedbank loan account and requested to be sent a statement with my settlement amount so I can pay off the loan since I am now unemployed. Its been 2 months and Nedbank is yet to send me the statement. I called their call centre and was told my account was handed over to the Nedbank legal. Then I called Nedbank Legal and I was told the account is with Nedbank. If I speak to someone who cannot assist / who doesnt understand the phone is placed on mute until I hang up. I called again and spoke to a gentleman who tried to assist me too BUT failed since no one can explain to me why I cannot receive my statement. Can someone from Nedbank please call me and send me my statement so I can just settle and close this account. I am unemployed - using my own airtime and its being wasted by *********** ppl. Please call me urgently!