DISGUSTING customer service at NEDBANK through-out the entire journey of card ***** to waiting a month for my card to receiving no resolution and being spoken down to as a consumer

I reported ***** on my Mastercard to the ***** card division. I received ref number ***0 on the 19th of June and only received my card yesterday. To have waited a month for a debit card to reach my brand when it should have taken 3-5 working days is unacceptable, BUT THEN, when I wanted to escalate the matter, I was told to email clientfeedback@nedbank .co.za assigned to Cheslin Constance. When I asked Cheslin for the outcome of the matter, it was met with resistance and push back only to find out later through the customer service line that my reference number was closed. When I called Cheslin to try escalate the matter, my call was met with disdain and I was spoken over and not given a chance to talk. This is utterly disgusting behaviour for a corporate, no less a bank to a consumer who has been with them for 30 odd years and had to wait a MONTH for a card, to be treated in this way!