DISGUSTING CUSTOMER SERVICE

I have been trying for 15 years, yes 15 years to get some assistance from ANYONE at Nedbank, from the Receptionist at the branches, to the Executives at Head Office, to query my Home Loan Account which seems to have a major financial miscalculation. NOT A LIVING SOUL can help me. Ive spent years online to no avail, Ive tried to book appointments with consultants, only to be told GO ONLINE !!!!!!!!!!!!!!! Customer Service is nothing short of rotten. NOT ONE MEMBER OF STAFF FROM BRANCH A TO BRANCH Z FROM ALBERTON TO ZOOFONTEIN - NOBODY IS PREPARED TO HELP ! Dont waste your time, money or effort dealing with this pathetic bank !