DISGUSTING ATTITUDE

I called American Express Platinum call centre to get a settlement amount to pay off my card in full. My call was unfortunately answered by Gugu in the card division. <br> <br> I was asked many questions (which I accept and understand if part of the security check) and did not have an answer to a specific question which may have been the 5th or 6th question she asked me, Gugu refused to ask me another question and refused to assist me even though I confirmed adequote information to verify that I am indeed the card holder. <br> <br> What should have been a quick call to Amex to pay over R100,000 into my card turned out to be my worst experience with Amex ever.<br> <br> After demanding to speak to a supervisor, I was placed on hold for 3-5minutes. The team leader who assisted me thereafter asked me a few quick alternate questions, verified I am the card holder, assisted me with the information I required. WHY WHY WHY did Gugu think that she had a right to refuse to assist me as a Amex customer?<br> <br> No surprise, Nedbank is know to hire *********** staff who abuse power they actually don't have.