Disgusting and aphathetic service

I spoke to the team in October regarding my annual review on my credit card. i spoke to Zanele who sent me an email confirming it would be reviewed to a certain amount on the 8th of November. after the 8th of November when it had not been reviewed I called back. i spoke to someone else who told me Zanele was wrong. and i was transferred to a team leader who tried to sell me a personal loan instead of resolving my issue. when i asked for answers not one person was able to give me an answer. so i requested to speak to a manager who ofcourse was not available.

Days Later a lady by the name of Janelda Murugan who claimed to be a managercalled me to apologise for the incorrect information I had been given but she also did not have the answers. She later called me and said my review would be done between the 7th to 11th of December and i told her i would like feedback when it had been done. she assured me I would recieve feedback. i then asked her for an email which she sent. i sent her an email on the 13th to ask for my feedback and she is ignoring.

this kind of service is becoming common place at Nedbank and i do not know why.