Disgusting.

My mother who is 87 years old is in Milpark Hospital with pneumonia. I have power of attorney for her account. I went to Nedbank Norwood with her to close the account. They could not do it and told us to phone ***. I did this and the account was closed ( 17 June 2025) *** . There is no money in the account. I was told to phone and confirm that the account has been closed . I just called- 15 :30. They won't help me. They want my mother to go the bank. The account has already been closed. I was told to phone JUST to make sure the account has been closed. 1) We previously went to the bank - they cant close an account. 2) I phoned the number they gave, closed the account and got a ref number. 3) I phoned today ( 27 June 2025) with the ref number. 4) I was just told that my mother has to go the bank. 5) This is not correct. 6) The ref number I was given today for my call today : ***3. 7) Please can someone from Nedbank visit my mother at Milpark Hospital by close of business today. 8) For the record- she will not be liable for any bank charges as the account was closed and the bank refuse to allow me to verify this.

I’m really happy that my mom is an EX client. I plan to close my Nedbank account. The service is worse than disgusting.