DISGUSTED WITH THE SERVICE!!!!!! Card Sent to NON EXISTANT BRANCH!!!

I opened a new current account on my Nedbank Money App and have been waiting for 3 going on 4 weeks for my bank card. My card was sent from Nedbank with DSV to East London and then back to Johannesburg (not my fault) only to be sent to a branch in East London that NO LONGER EXISTS!!! I call the call centre spoke to Phumlani and he advised the card is at the Beacon Bay branch and I can go collect it - I go to the branch and the Branch Manager tells me sorry the card is here but we cant issue it because its registered to Hemmingway's!!!! HOW DO YOU REGISTER A BANK CARD TO A NON EXISTANT BRANCH!!! I was then sent back home by the BEACON BAY BRANCH who mind you should have been able to sort the issue out then and there considering they have my damn card and told to call the call centre and ask them to link the card to the BEACON BAY BRANCH otherwise they cant release it!!! I AM DISGUSTED and regret opening my account with Nedbank.