DISGUSTED WITH THE POOR SERVICE RECIEVED FROM NEDBANK

WORST SERVICE RECIEVED FROM THE QUEENSBURGH DURBAN BRANCH!! I have an investment with Nedbank and I needed to take out a small portion for a emergency however when I called the call centre the guy had said I need to go the branch and they will assist me with a penalty fee , I then go into the branch and the lady at the front with so much attitude wasn't helpful at all and said the call centre had given me wrong information and there's no way that they can assist me. Calling people upon people finding out ways THAT I CAN TAKE OUT MY OWN MONEY! Wasting my own time and airtime CALLING AROUND AGAIN FOR MY MONEY. I have been banking for nedbank for past 9 years of my life and I have had loans , and a credit card with them and not once did I ever fail to miss an installment. This is disappointing and I am disgusted with the service that I have received and and this is not good customer service. I am fighting for them to release my own money! this is utter nonsense and I don't need no proof to say why I need my own money out. I am considering closing my accounts with nedbank and switching banks because of the poor service the call centers and branch provides.