Disgusted with the lack of service

I received a call at 16:20 last week Monday,the 16th from a consultant in your home loan insurance department who asked me how many geysers I have at home.

I told her I have two so she told me that there was one that was replaced last year. That is in fact correct and that there was another replaced in 2014. I told her that’s strange as the plumber mentioned to me that the geyser that needed to be replaced was out of warranty but the best would be to contact and confirm with him to which she rep**** we must check that he’s not trying to rob us.

Straight after I put down the phone I went to check my emails sent to your insurance department and quickly found the claim from 2014 which was for burst pipes and replacing of tiles etc and had absolutely nothing to do with replacing a geyser. I then phoned back but the chap that answered said that department closes at 4:30.

Please in future before you contact me and waste my time and stall my payment do your job. Had you taken a bit of time to check properly you would have all the correct facts instead of insinuating that the plumbers trying to rob us. In fact he has geyser that was taken out in his possession if you would like to go and check it and secondly also has the seal which indicates it was installed in 2011 so most definitely not under guarantee.

Well it is now a week later and after a task team has been assigned to this I have not heard from anyone at Nedbank and I have not been re-imbursed either !!!

I am disgusted with this service & it`s not the first time I`ve had to complain about homeowners insurance.