Disgusted to say the least

I am disgusted to say the least in the lack of care and service i have received from Nedbank which i thought was a great bank up until a week ago.

I queried an unknown debited amount from my account under the name netflixcom 40 i filled in the form sent to me and almost a week later all i recieved after phoning them was yeah can't see anything that was done and it can take up to 45 days to investigate.

How is this acceptable when other banks can resolve and reverse such a debit order while being on the line.

The best part is the lady informed me that the cards must be stopped and guess who is the **** that needs to pay for it. That probably gonna cost more than the recurring debit order.

And what exactly will be done if it goes off again in feb on the 12??? Well like my enquire i guess nothing.

Please advise me Nedbank is it better for me to move to another Bank.