Disgusted in the service levels of Nedbank

On 14 October 2021 my dad did a eft which was requested to be reversed on 16/10/2021 as it turned out to be a ****. He did the request to reverse the eft at Nedbank Groblersdal branch where the consultant had informed him the funds were not yet paid into the account and could still be reversed. All forms were completed and signed at the branch. The reversals or ***** department where the documents were submitted to by the Branch did not act accordingly to the request and the funds were released into the **** bank account. We were only informed in November of this after making numerous queries to Nedbank as no feedback was ever provided after the request was submitted. The request fee fo R 400.00 was taken from the account dispite no effort being done on Nedbanks side and the R 10 000.00 has no been lost as a result. It is highly disappointing that a 30+ year client has a request submitted and only weeks later is this looked into after the funds have been released and withdrawn. How does a bank take so long to react to this type of request and how many clients have lost funds as a result in the delayed actions of Nedbank. The branch informed us that everything was in order when this was queried with them and the consultant informed that this is a result of the departments for the reversals and ***** not doing their jobs. The only response we have received from Nedbank regarding this query is it is not our problem or department and we cannot take any further action AFTER THE PROCESS OF NEDBANK WAS FOLLOWED AND THE STAFF HAD NOT DONE THEIR JOBS IN THE RESPECTIVE DEPARTMENTS.