DISGUSTED CUSTOMER !

i took out a nedbank loan in 2019, 4 months down the line i called the call center asking if i could reduce my monthly installment firstly she did not advice me that the loan has to be 6 months before reducing it she reduced the payment to 986 for 3 months , i was than for some reason in arrears i was not told until i picked up NEDBANK HAS BEEN DEBITING 4 TIMES 1786 EVERY DAMN MONTH!!! I went into the trade route mall branch and i spend hours there with no assistance but waiting on the line for the personal loan department, i went to my bank tried to consolidate my loan requested a settlement letter from nedbank, send a number of emails, tried calling the customer care line spoke to a consultant that could not even speak ENGLISH to begin with she stated "erm erm i cant help you' thats the type staff that nedbank hires!!! THIS IS DAMN RIDICULOUS !!! i have no given NEDBANK NO AUTHORITY TO TAKE MORE THAN 1700 OUT OF MY ACCOUNT OR MORE THAN ONCE .. YOU GUYS ARE BASICALLY *****ING EVERY CENT YOU CAN !! THIS SERVICE IS PATHETIC AND IF I DONT GET SOME HELP ASAP I AM TAKING LEGAL ACTION AGAINST THIS BANK!!