DISGUSTED CLIENT

I am very disgusted in the service i received today at the Campus Sqaure Nedbank Branch, from Nthakheni Lishiba staff number 186390. I went to the bank last week to close of a student loan account I had paid up, I specifically asked if i would have to come back to the branch she said no. Today I receive a call from student loans informing me that money had been taking out can i please close the account, I informed the lady that its been done, she informed me i need to go back. At the branch i speak to Nthakheni who done the documents initially, i tell her what i have been told to do, i ask her to please call student loans to clarify, she refuses three times as she tells me im giving her \double job". So i become angry i require assistance"