Disgusted client

Back in September I received an SMS that I should activate the Nedbsnk MobiMoney service which I eagerly did. Right now I regret ever doing it & even thinking of switching banks. Since yesterday I have been trying to transact/access money from the MobiMoney however, it keeps giving an error that "there was a problem on our side. We can't log you in. Please try again later" which no one seems to be able to fix. I have a 1 week old infant for crying out loud and need to buy medication for her but I cannot. Even my cellphone banking has a problem which I tried several times to fix without success. If I cannot have access to my money in my own bank where else can I go or what else can I do guys, really? I am ****ed to the core cz I have called and spoken to several people who do not have access to whatever system(s)that can assist. Where is the fairness in all this really? I'm highly disappointed in Nedbank as I thought it was way better than other banks but I'm thinking of switching because of this appalling experience