JE
JUDY E

1 reviews | Active since Mar 2011

23 Feb 2015, 09:34

DISGUSTED,Charged for an account paid in FULL

Good Day,<br> <br> 13 October 2014, I went into the bank and settled my Credit Card of R 517.50, This was done telephonically at the bank.<br> <br> 23 February 2015, I have noticed that debit orders have tried going off my account, amounts were R 25.00 now they are R 30.00.<br> <br> 23 February 2015, I was told telephonically that i now owe R 300.00 AND SOMETHING ON MY ACCOUNT that was paid in full.<br> I called at 09h02 and spoke to an african lady where put the phone down on me when i asked her about these unacceptable charges. I then called a second time Ref #: ***4 and spoke to another lady who was not helpfull at all and demanded that i pay your bank charges.<br> <br> I will NOT pay a cent on this account and i will be doing a stop order this account shortly that i closed on 13 October 2014.<br> <br> The reason why i closed this account was because i am unemployed and there was no need for this card.<br> <br> I hereby request that ALL your bank charges get REVERSED IMMEDIATELY. And i HOPE all your calls are RECORDED.<br> <br> This is ludicrous. How many other customers are getting **********!!!

0
Replies (1)
Nedbank
Nedbank's reply23 Feb 2015, 10:01
Official
Hello judywks,

Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.

Kind regards

Client Experience Team