Disgusted by the poor service

Nedbank insurance poor pathetic service called in on the 16/10/2024 @ 5:33 to claim for a Geyser was advised I cannot claim against this account due to the property being transfered to the new owner and the policy cancels immediately it doesn't stay active until the last date from which debit order was taken. I understood and made alternative arrangements only to get an sms today advising me that a debit order wasn't paid what debit order? I called again on 25/10/2024 @5:57 spoke to Thulani Ramashaba and couldn't assist me with anything he was very condescending didn't offer any assistance or sympathy I had to be the one coming up with solutions on how to resolve the issue even after I had given him the time and date I called previously he advised no noted were made so he can't help me and then still says to me the call reference is the date and time I'm calling you kidding me right the same time and date you couldn't allocate, you can't even offer to escalate the matter for me to be handled I now again need to lay a complaint to try and get this resolved all this while my credit score gets affected due to their incompetence. I had high expectations of nedbank and wow I clearly ranked you higher then what you are thought I would come back but after this I'm glad I'm no longer a customer and I'll definitely continue closing all transaction accounts with you. Good thing I moved my investment account too this is absolutely appalling.