DISGUSTED AT THE POOR SERVICE!!!TRAIN YOUR STAFF!!! ESPECIALLY JACINTA VAN SCHALKWYK - Team Leader Sales@ NEDBANK Malmesbury!!!

<p>I am typing this complaint for my mother, Ms Moira Arlin Stone who was simply turned away after wanting to open a SAVINGS account at Nedbank - Malmesbury Branch.</p> <p>Moira Stone went to Nedbank in Malmesbury on the 02/12/2016 whereby she spent 45-50min with a consultant who gave her different options relating to opening a savings account. my mom was happy with the options explained and hence proceeded to peruse opening a SAVINGS account with Nedbank.....</p> <p>(i would like to put on record that my mother, Ms Stone actually had a large investment amount she was planning on investing with NEDBAN****) the consultant then proceeded to ask for my mothers ID and Proof of residence - which is standard protocol.My mother presented her ID and her Municipal account(which was older than 3 months old...) my mother then....at her age (59!!) ran over to the Swartland Municipality to request and pay for a recent copy of her address, she then ran back to Nedbank, stood in a long Q and finally when giving the Proof of address to the consultant, she gets told that she must wait as the consultant wants to "verify something" with the "so called"team leader - Jacinta Van Schalkwy****the consultant then returned 30 minutes later with feedback from Jacinta that my moms address is NOT VALID and NOT OFFICIAL!!! now you tell me, how the hell do you tell a client your address is not official when Swartland Municipality issues this!!! My mother resides on a small holding in Malmesbury and all her post and accounts get sent to her and she receives them!!</p> <p>My mother, furious as you can imagine, left NEDBANK and came to explain everything to me, we went back and asked to speak to Jacinta directly as i felt this is PURE BULL**** as i personally opened a account at NEDBANK St Georges Mall with no fuss and i found this UTTER BULL****!!! my mother spoke to Jacinta and explained to Jacinta that she cannot change her municipal ac**** she receives every month from Swartland Municipality and this is the account she receives every month!!Jacinta, very arrogantly says, "SORRY WE CANNOT ACCEPT THIS!!"customer service to the ***s, is all i can say!!! SEND YOUR STAFF FOR TRAINING!!!!!!</p> <p>my mother was shocked, embarressed and felt patronised to say the mere least!!! i was personally disgused holding a account with NEDBANK!! there was other clients in the bank who were astounded at the LOW LEVEL of Client expertese this so called manager possessed, turning her back and walking off to teh back office, leaving my mother standing hopeless with her accounts in her hand i front of the other clients in the branch!!not only did Jacinta waste my mothers time, she wasted her money, energy and self esteem to feel trod on like a piece of ******* in the branch!maybe if the staff start to give some service delivery and professionalsim instead of trying to model on high shoes with a sour attitude i would not be laying this complaint!!!</p> <p>my mother never wanted to take a darn loan, she wanted to invest!!!! my mother immediately went to StandardBank who assisted her with ease and helped her open an account with them whereby they accepted her proof of residence.</p> <p> </p> <p>my mother hereby requests a valid explanation and an apology from Jacinta, which she would like to mention, needs to go for training!!!</p> <p> </p> <p>My mothers details are: Moira Stone: ********** 848/ ********** 025 (C)</p> <p>Postal: PO BOX 879</p> <p> Malmesbury</p> <p> 7299</p> <p>Physical: ERF 11255</p> <p> Rozenburg</p> <p> Malmesbury</p> <p> 7300</p> <p> </p> <p>Jacinta Van Wyk - Team Leader Sales, Malmesbury Nedbank</p> <p>(C) ********** </p> <p>office: ********** </p> <p>Fax: ********** </p> <p> </p>