Disgusted at Nedbanks service

I was contacted by one of Nedbank sales person to advise me to change to private banking which I did change to. This sales person said that my banker (Florah)would call me to introduce herself and after going on private banking I received the worst service ever. The banker was not calling me. I had no idea how to get hold of her. I had to make the effort to get her details. My account was debited on an incorrect day. They debited me for both my cheque and credit card yet I was told it would be one payment. I then told the banker that I want to go back to private banking and in her forms she stated that I want to go back because the charges were too high yet I did say it was due to the service I have received. I called to complain and I was given her managers numbers(his name is Sello) and he advised that he would reverse the charges which he did but he was very rude on the call. He would not tell me who he was when I asked who it is that wants to speak to me.( I needed to know because he called with a different number from the one he had given me).He told me that I am being difficult for nothing and that he hopes to never speak to me again. And when I explained to him why I needed to know who it is that wants to speak to me, he would not listen to me he kept on giving me snide comments.

I am appalled at this service.