Disgusted and embarrassed

Dear Nedbank. I want to name and shame you today. Nedbank...... I have been banking with you since 2004 (for anyone from Nedbank reading this - that's 18 years.....) Despite being advised over several years that Nedbank is the worst and most expensive bank, I chose to stay loyal because I was raised that way. Nedbank...... I never missed payments.....ever. I encouraged friends, colleagues, family to open account (s) with Nedbank (in retrospect I don't even know why....) And I planned on staying loyal.....until Wednesday when I received a text message wherein I was threatened with immediate legal action for missing the last 3 payments on a personal loan..... Emphasis on the immediate legal action, without even calling as courtesy. Nedbank....... Several rude consultants confirmed that my account was definitely NOT in any arrears. But the rudeness and self entitlement I was met with over th phone shocked me. I spoke to several call centre consultants or whatever job title they hold, and I was told that a case manager will contact me within 48 to 72 hours. The call came from the promised case manager....and the disgust and embarrassment I felt being spoken to by each and every single consultant and manager at Nedbank was just ridiculous. I truly can say Nedbank, you have lost a loyal customer, and you will not come highly recommended by me any time soon.