Disgusted and Disappointed by Nedbank's Service regarding ***** Cases

My elderly fathers Nedbank account was victim to *****. He logged a ***** case immediately of which his account was frozen by Nedbank. Whilst the account was frozen two further ***** transactions took place on his other linked accounts which till now we can not understand how that occurred. Its been 5 weeks with NO FEEDBACK let alone INTERIM FEEDBACK. The departments have been giving my father the run around on the past 18 calls to them. If Nedbank seems to care for the elderly who are stressed due to all their savings been taken from there account we would appreciate your help. The case numbers are as follows: GFCFS/188688 and GFCFS/191271.