TM
Tebogo M

1 reviews | Active since Jan 2016

02 Aug 2017, 12:13

Disgusted and angry by Nedbank ***** Division

<p>On the 5th of June 2017 i got a call from nedbank personal telling me that i have a lot of greenbucks and my card was expeiring in August and he will take me through to changing greenbucks into cash only to find out that my account was being hacked, everything was legit with 011 number then ***** divsion told me it was ***** but they never ever bothered to contact me until i did so on the 26th then was told the lady who is handling my case is off sick but someone will call me on Friday the 28th unfortunately no one did. I call them today and they tell me that they won't refund me after 3 full weeks no one bothered to contact or update me as their client for the last 10years, i'm so disgusted by their service and the agent is so rude and have to beg them for a report his name is Senzeni contact number ********** so umprofessional</p>

0
Replies (2)
Nedbank
Nedbank's reply02 Aug 2017, 14:43
Official

Thank you for providing your details. You will be contacted by the Resolution manager.

Kind regards

Client Experience Team

TM
Tebogo M's update07 Aug 2017, 11:12
Reviewer Update

I've been waiting for resolution manager to call me back as she promised last week wednesday and NEDBANK decided to pay back R389 but i was de*****ed of R5000, it's time i moved to another bank