disgusted

I app**** for a limit increase on 31.05.2015. I was advised to e-mail through documentation which I did on 01.06.2015 to [Email Removed] When I called in they said it has not yet been allocated to the account. I then received two call from Nedbank staff, first one confirmed my docs has been received on 01.06.2015. second agent call and says they still waiting on my documentation. I then explain to her that I sent it and they confirmed they received it. I called back a few days later and they said it's still being processed. I then contact ***and speak to the agent who answers. She takes down my complaint and gives me a reference number CCM ***. I still hear nothing from the credit card division and call back to the complaints line and I'm referred to CD/Sidi (not sure how to spell her name). she confirms that my limit has been approved. I call again the next day (note that this is my 4/5 call), CD/Sidi tells me that they only approved it for R10000.00, . She originally said my limit that I app**** for was approved. I am disappointed in the service I have received. It's going on for 2 weeks. <br>