Disgusted

Good Day, I am disgusted with the service I received and the only time they jump is when you complaint to Mike Brown. Nedbank is big on excellence and I fail to understand what the problem is? I am battling for the last 7 months for Nedbank to update Compuscan and Experian credit bureau. Transunion was the only one that was updated correctly. They only updated payment part but not remove it from payment profile completely. "Regulation 17(1)(3) of the National Credit Regulations allows open and closed accounts to remain on a credit report for up to 5 years – the 5 years being calculated from the date of last payment." The last payment received was in 2012 and nothing thereafter, this should have been removed in 2017 already and forget about the final payment made in 2020. Ophila Sibiya who is a team leader in legal refused to assist me and I found her absolutely useless, she don't even know about regulation 17 (1)(3) which is shocking and I am sure that I am not the only one with this problem, how is she assisting those clients? Semone in legal told me that she will send an email to her team leader and promise me that the team leader will call me but that never happened and it's days later, She even promise e that she will also touch base with me but I knew it was just lies and to get rid om me. There problem is that they don't revert back to clients and don't know how to manage expectations Nothando in legal actually dropped the phone in my ears today and told me she is not going to listen to me an I am shocked by her behavior, you can pull her phone recording. This is what we have to put up with and we just keep quite. Regards, Norman ***