Disgusted!!!!!!!

Good day. I am so disgusted with your agents lack of customer service skills. Transferring me all over the show for a simple query.

I urgently need someone to call me wrt my current account.

I closed my Nedbank current account early 2019 and moved all my debit orders to Fnb which by the way is giving me amazing service unlike pathetic Nedbank. I then proceeded to close my account and I moved on.

Last week I app**** for additional amounts on my existing personal loan with Nedbank at the end of the application I was told my application was unsuccessful due to my current account being in a negative status..... I was so surprised to hear this and ask the lady what the amount is and if she can see any letters, smss, calls, or emails sent to me to notifily me that I need to pay R166 and close the account. She transferred me to credit management department and I explained my story again and then the same was repeated about 1000 times with no one being able to assist me in closing this account.

I stated I don't mind paying the money but I need the details in order to close this account and up u till today no one called me back I once again spent about 2 hours going in circles, calls being dropped in my ear whilst other calls is on mute and I can hear interesting conversations in the backgrounds and dogs barking.

I am begging to whoever reads this to please assist me in closing this account and removing the redflag.

I'm also confused as to the fact that my personal loan gets declined but nedbank approved my home loan a few weeks ago.

Any way please urgently call be back Matthew Syster ID *** *** ***