Disgusted

I would firstly like to display my utter disgust on how Nedbank is handling my case. I've been a loyal customer to them for quite a few years. We have spent countless hours,petrol and airtime trying to get something out of them. just now i was on the holding line almost for an hour just for them to drop the line, and this has happend numerous times. all because they need to give me a refund of MY money!!!! the money was paid into their ********** 870 account. I will be taking legal action now!and really pathetic customer service with uneducated consultants!!!!!!!!!!