Disgusted

I am very disappointed with Nedbank. On the 15th of April 2025, I went to the branch to report that I was de*****ed an amount of R1940 and I was told they can't help me. I should go to my place and contact client care. I contacted client care and I was given a dispute form to fill and return via Nedbank email with a promise they will investigate and refund me as soon as possible. I submitted the form that very same day. Since then, I have not received any feedback. Do you guys work with *****sters? There is no transparency in how you deal with my case! Did you even bother investigating?