Disgust

What supposed to be a beautiful experience for my daughter turned into a nightmare! My daughter was assisted by one of your consultants in Fox street. My husband was not allowed to sit next to her during the process as we were adhering to the (covid regulations) and to our suprise your consultant issued her with a cheque card and funeral cover that is now been deducted from her account which is obviously insufficient funds as she is a student completing her matric. I know we all have targets to reach but this goes against treating customers fairly and this will surely be reported to the Ombudsman. I am left with utter disgust and upon calling your consultant from my recorded line her response was dismal "she is an adult" If she did a proper needs analysis she would be able to identify that she is not earning an income.