Disgust

edbank The Grove Branch in Pretoria East has to be the worst bank in the world. I was informed via sms to collect my new card at the branch. I waited in a queue for over an hour. There were only five of us in the queue. I had to leave before being served as my lunchtime was over. There were only about five of us in the queue. One elderly lady was crying and a trendy Indian man lost his temper and asked if this is a government department. As a result I had to pay Seven Rand for parking as you only get one hour free. Without my card!!! I sent an email to their head office and was called back by a very polite man who discussed the problem with me and suggested I use another branch. I find this ludicrous as The Grove is my closest branch of Nedbank. I was later called by the bank manager Samantha who explained to me that they have staff problems. Well I am their customer and their staff problems are not mine. Samantha asked me to come into the branch and ask for her. I did exactly that and was served by her. I then received another sms from Nedbank saying my new cards were ready (I had asked why I was not receiving Green Back rewards. So yesterday I went into the same branch to collect a new card. Well well exactly the same bad service that I had had the previous week. Samantha was in a meeting for the whole day. The queue was slow and the service disgusting. I waited for nearly 30 minutes to be served and the teller who assisted me was aggressive. He then gave me a new mastercard and an American Express card which I did not request but apparently you earn more Green Back points on it. After eventually leaving the bank I popped into Woolworths and low and behold the American Express card did not work. I just cannot go through going to Nedbank The Grove again today. I have been banking with Nedbank since 1986 and cannot believe how disgusting the service at The Grove is