DISGRUNTLED , FED UP OF WAITING PENSIONER

I DID A TRANSACTION ON THE 31ST OF DEC SO MY KIDS AAND I COULD GET A GOOD START TO THE NEW YEAR , UPON FINISHING THE TRANSACTION A THE ATM , THE MACHINE DID NOT RELEASE MY FUNDS . LUCKILY , THE BANK'S SERVICE AGENT WAS OUTSIDE ASSISTING , I CALLED UPON THEM AND WE PROCEEDED INTO THE BANK WHERE IT WAS ESTABLISHED AFTER INVESTIGATION THAT INDEED NO MONEY WAS RELEASED BY THE MACHINE AT THE TIME OF MY WITHDRAWAL . A CASE WAS LOGGED AND I WAS TOLD IT WAS THEN REFERRED TO THE HEAD OFFICE FOR FURTHER INVESTIGATIONS . A FEW DAYS LATER , AS NO FEEDBACK WAS GIVEN TO ME , I WENT BACK TO THE ATTERIDGEVILLE ATTLYN BRANCH TO ENQUIRE AND ONLY THEN I WAS TOLD TO HAVE THE MATTER REPORTED TO THE POLICE . THE POLICE CONFIRMED TO MYSELF THAT I NEED NOT OPEN UP A CASE SINCE THERE PROBLEM **** WITH THE BANKS MACHINE AS IT DID NOT RELEASE ANY MONEY . THEY STATED THAT AN AFFIDAVIT MUST BE DONE , WHICH I THEN DID AND THEY SAID THE MATTER MUST BE ESCALATED BY THE BRANCH ITSELF AS THEY HAVE A TEAM OF FORENSICS . I WENT BACK TO THE BRANCH AND ADVISED THEM WHAT THE SOUTH AFRICAN POLICE SERVICES HAD TOLD ME AND I WAS TOLD THE MATTER WILL BE FURTHER INVESTIGATED . I GOT A ALL FROM SOMEONE FROM NEDBANK HEAD OFFICE WHO THEN ASSURRED THE ME OF THE SAME THING

THIS ALL HAPPENED ON THE 31 ST OF DEC 2019 , TODAY IS THE 14TH OF JAN 2020 AND THE MATTER HAS STILL NOT BEEN RESOLVED . I AM AN ELDERLY WOMAN ON PENSION , WHOSE OWN NEEDS AND THOSE OF HER KIDS HAVE NOT BEEN MET BECAUSE OF LACK OF FUNDS AND I CANT EVEN RELY ON THE SAME BANK I BANK WITH FOR ASSISTANCE . I HAVE WAITED AND WAITED TO NO AVAIL , HEARING THE SAME STORY MY GRAND KIDS WONT HAVE A GOOD START TO SCHOOL AS THEY DONT HAVE STATIONERY AND UNIFORM TO START SCHOOL I DONT KNOW WHAT MORE PATIENCE THE BANK REQUIRES FROM MY OLD BONES , MY HIGH BLOOD PRESSURE IS EVEN UP BECAUSE OF THIS .

THE BANKS' SLOGAN IS ALL ABOUT MAKING THINGS HAPPEN - WHY IS IT THAT THATS NOT THE CASE WITH MY SITUATION ? WHY DOES IT TAKE FOREVER FOR THE INVESTIGATION , THEY SAW AND CONFIRMED THAT THE ATM HAD AN ERROR AT THE TIME , HOW DO THEY EXPECT ME TO "MAKE THINGS HAPPEN " FOR MY DEPENDANTS WHEN THEY ARE SITTING WITH MY MONEY THIS IS THE WORST SERVICE EVER , IM EVEN CONSIDERING CHANGES BANKS AFTER ALL THESE YEARS I'VE BEEN WITH THEM AS A TEACHER . MRS ANNA KGADI MOATSHE , CELL NUMBER ***