Disgruntled Customers

Hi

I’ve requested a million times for my payment date to be changed to the 25th and not the 16th. On all occasions Im promised that it will be changed till today it has not been done. They are just quick to call and say that the account is in arrears . They do not even look at the historical payment record. This is done monthly and it’s annoying and needs to be fixed don’t even know where they got the 16th from.