Disgruntled Client

A few weeks ago I received a notification to collect my new bank card as the old one was swollowed by the ATM. My husband is an essential worker so I'm not always available to collect my card. I've been to Zewenwacht Nedbank seven times. Either I must que outside the mall or they're offline or closed. I have a baby at home and when I explained this to a lady named Abigail she said she cannot help me. I've been with Nedbank since 2011. I even asked Abigail if I can send my husband with a signed consent letter, affidavit, ID proof of address to collect the card on my behalf she said NO. I honestly cannot wait to change banks when lockdown eases.