Disgruntled client

Has anyone else experience poor service with Nedbank. I can tell you that you do not get any assistance as a client. You speak to agents who don't even know the contact number and / or the email address to send stuff to. I went to my local branch who could not assist me and I had to phone the customer care line and waited almost an hour on the phone. Got cut off and had to relay my message to 4 agents. Only to get put through the section I wanted to speak to and as got put through the call cut off