Disgruntled account holder- Nedbank ***** department

I have been having deductions from my account since July which I reported with the Middelburg Mall Branch at the front desk, and at first, they said it was a subscription and suggested that I should change my cards which I did as per their advice, but this went on even the following month. I went back again, assisted at the front desk, they suggested that I call the ***** department which I did, and was promised that they would get back to me. Following month I called again as the matter was persisting, they told me they would block my cards which was done so as to continue with their investigation. So I decided to switch my salary to another bank, because my cards were blocked and the only access I had to my account was only my app, what a frustration. I was given a case number by one of the consultants from the ***** department who promised to do follow-up on the progress of the case, but as usual never did. I want to close this account because it's now useless I even opened another account at Nedbank Middelburg mall with the assistance of a patient consultant who tried numerous and countless times to reach out to the ***** department. But till now my case has been ignored, apparently when it was explained to me the money deducted ended up in the bank's coffers as payment of a credit card which I don't have. I'm writing this review because I have lost my patience and just want my money back and close their account.