DISGRACEFUL SERVICE

I have a business account with Nedbank and signed up for Greenbacks in November of 2024, yet despite paying the fee each month I have not received a single GB. After numerous requests to my business banker to have this sorted out nothing has been done...7 MONTHS LATER. Further to this, after applying for a business loan more than a month ago, I still have not had any feedback on my loan application apart from my business banker telling my they are struggling with a backlog. DISGRACEFUL SERVICE!