disgraceful service

Went to verulam nedbank to do an investment. Spoke to renu.baldeo. she refused to do business with us. Did.not call as promised when I emailed she called saying computer faulty her famous excuse as we over hear her say the same to another client. Gosh nedbank is behind time with technology. I emailed her as to why having a bank in verulam should we travel to umhlanga for assistance. No response from this pompous consultant or the branch manager. Disgusting