Hellopeter
Share Your Experience
PP
Paddy P

1 reviews | Active since Dec 2025

29 Dec 2025, 15:33

Disgraceful performance by Nedbank

I misplaced my Nedbank Credit Card on 02 December 2025 . I reordered the card because Nedbank (Sfundo Dladla) says the cancellation cannot be reversed . He (Sfundo) said the replacement credit card will be delivered to the nominated branch in 3 to 4 working days . Nedbank confirmed the new credit card application was received on 03 December , 2025 . Well today is the 26th day and "vokol" has been done by the species employed at the call Nedbank call centre ***or their divisions mentioned below . . From what they tell me , the replacement process seems thus 1) Order 2) Production Centre 3) Distribution Centre 4) Delivery to selected branch

26 days later , "vokol" is a disgraceful performance .

I have 14 recorded calls I have made to Nedbank . Nedbank also confirmed the card had been re ordered on 18th instant again .

I have asked numerous calls for the CEO , Jason Quinn's direct email or phone number . I think he ought to know what the species he employs at a huge salary payroll , are doing to "earn" this remuneration .

0
Replies (1)
PP
Paddy P's update29 Dec 2025, 15:43
Reviewer Update
Let me hasten to add that Sfundo is not necessarily at fault . The entire chain of Nedbank operatives who have worked on complaint #*** are in my view , unemployable - especially given that I have an impeccable track record with Nedbank Card Division , spanning over more than 25 years . Check my conduct inquiry or similar report in Nedbank Card Division Jason Quinn .