DISGRACEFUL NEDBANK SERVICE

I have been a Nedbank client for the past +-17 years , I have a private banker with them as well as a Home loan and Vehicle finance with the bank. The service from Nedbank is usually outstanding hence the reason for my loyal support, but my recent interaction with their insurance department has been far from this and quiet disgusting to say the least that has not left a bitter taste in my mouth with a poor overall outlook of the Nedbank Corporation. The cause for my frustration has been the total lack of communication and fragrant disregard of customers claims and customer service. I have on the 25/04/2018 submitted an insurance claim to their claims email address, which has a standard turnaround time of 2 days. On the 04/05/2018 I have not yet received a call or any communication from Nedbank Insurance on the status of my claim let alone any settlement. I decided to call the call centre and an agent advised that the responable person will be in contact with me ASAP. As of the 9/05/2018 I have yet to receive that call. I decided to call the call centre AGAIN and a receptionist by the name of Londiwe answered the phone and I prompted her to put me through to a Claim Manager, after holding on the line a good few minutes I was told that they are extremely busy and are unreachable at the moment. She asked to take down my contact details and get the Manager to call once they available to which I conveyed my reservations as I was yet to receive my call from the 04/05/2018. 15/20 minutes later Londiwe did call me back and advised that she will be putting me through to a Manager but instead put me through to Fanie who was a regular call centre agent whom had no knowledge of my claim and frustration and by the tone of his voice didn't seem interested anyway. I asked him to be transferred to a Manager which never happend, I was just left holding on for minutes on end.

Words cannot express my frustration at the moment, and I am utterly shocked at the level of service and competence displayed by NEDBANK.