DISGRACEFUL CUSTOMER SERVIVE

Hi

In 2016 my husband lost his job and I was expecting my first child at the time I had x2 accounts with NEDBANK a credit card and a personal loan, needles to say I paid my instalments every month on time without fail. In September 2016 a things became difficult and a colleague suggested Debt review with a company called DC1 Capital Debt Counsellors, things went well Nedbank accept the proposal and accepted reduced instalments which was great, in December 2016 I want on maternity leave and for some reason in January 2016 my instalment did not go through even though I had paid to the Debt Counsellor, I received my 1st letter of demand which stated that my debt review has now been cancelled due to non payment received, no other CREDITOR contacted me, I immediately contacted my Debt Counsellor Mandy who gave me the run around for a whole month, I did not stop making payment

I then did the next best thing I cancelled my debt review with DC1 CAPITAL,and went under debt review with DB Debt Counsellors. Numerous attempts by this new Debt Counsellor since 2016 to have the debt review reinstated by NEDBANK has fallen on deaf ears, I still get collection calls from Nedbank, my bank account still get debited every month I have to go an reverse payment because my debt counsellor is making regular payment. Again this past 2 weeks my debt review counsellor has been sent to pillar and post but he updates me and tells me he was promised feedback by NEDBANK still nothing. I am now at my wits end can NEDBANK please advise who do I speak to whom my Debt Counsellor can be referred to have this matter resolved PLEAAAAASE