Discriminatory tendencies towards foreigners

I am a foreign national working in Lephalale, of late I have been watching advert after advert on TV about Nedbank's innovative banking methods and naturally got interested and decided I should open an account with them. I went to the Lepahalale Mall branch where a very helpfull gentleman advised me on all the documents I would need as a foreigner to open and account. I organised all the documents which included passport, work permit, contract of employment, proof of res, letter from employer etc, when I finally submitted these documents, the gentleman advised me that as a foreigner I would not be able to open an account straight away and they would have to send my documents for vetting from a department that deals with foreign nationals in their bank and I would have to pay for this process yearly. Since I wanted to experience this innovative banking so badly I agreed to it and signed a document to that effect. He explained that the department does not work on weekends so he promised to give me a call on Monday 16 October to advise me an outcome of the vetting process, come Monday no phone call from Nedbank, I thought maybe he was busy, though was surprised nothing we had agreed on had happened with regards to updates. decided to go back to the branch on 22 Oct and he apologized and promised to make a follow up with their department and give me a call the following day which was Monday 23 October which again was DOLOLO. I decided to call Tuesday and spoke to a gentleman who advised me they are looking to escalate the issue to their management if they did not get a response from the so called department for foreigner accounts, and I will get an update the following morning Wednesday 25th of October, and was happy something is happening finally. The following morning's phone call form Nedbank to update me was DOLOLO again, I called them around 12 noon, and was told I should call around 2pm. When I tried to call at that time I was brushed aside and was asked to leave my phone numbers again and they will get back to me. today is the 27th and still nothing has materialized from them, So much for Nedbank innovative banking when they can not get around just opening an account, at least they should tell me that I do not qualify to open an account with them, than to be playing cat and mouse with my time, i get a feeling they are trying to eliminate me by frustration, where I will just get tired and give up, well i guess it has worked they wont get another call from me. My advise to fellow foreign nationals is that unless you got time, and lots of it too, do not bother your self trying to open an account with these guys they are innovative at frustrating potential would be foreign clients, you can take my word for it!