Discriminatory Service and poor communication

I experienced an utterly atrocious service with these individuals regarding my household contents. I filed an identical claim as my white colleague, who happens to be in the same profession as I am. Shockingly, while Nedbank readily approved his claim, they shamelessly rejected mine, despite providing them with a police case number. What's more appalling is that my white colleague, who didn't even bother opening a case but only submitted a security response company report, had his claim accepted. To add insult to injury, they callously rejected my claim after an agonizing 4 months without bothering to offer any updates or communication about the status of my claim. This level of ************** and negligence is nothing short of a nightmare.