1 reviews | Active since Jun 2017
**************
<p>I was at Nedbank Cosmo City mall in October 2016 because they took my money in my account. </p> <p>The branch refused to help me. I was back in the branch 3 times then I asked my boss to help me. She come to the branch with me to open the case.</p> <p> </p> <p>I feel Nedbank discriminate against me because they refused to help.</p> <p>Now they refuse also to pay back my monies. Since last year till now is a long time and they said they are not going to pay me back.</p> <p> </p> <p>Nedbank cut up my card in front of me and after 3 days they refused to open the case because they said the card must not be cut. This was not my fault and I want this case investigated. </p> <p> </p> <p>I want Nedbank Cosmo city mall to be investigated for their ************** and theft. </p> <p> </p> <p>I do not agree with the answer they give me </p> <p> </p> <p> </p>
Good day Maria
We note that your complaint CCM *** was taken up with the banking Ombudsman. You need to follow the dispute resolution process.
Dispute resolution process:
- Log a query
- If you not happy with how the query was resolved, you then log a formal complaint.
- If then not happy with the banks response on the complaint you then contact the banking ombudsman which is an independent organisation.
- Once the banking the banking ombudsman provides you with feedback and you still not happy then you can take the matter up legally.
Kind regards
Client Experience Team
Best regards,
Good day Maria
We note that your complaint CCM *** was taken up with the banking Ombudsman. You need to follow the dispute resolution process.
Dispute resolution process:
- Log a query
- If you not happy with how the query was resolved, you then log a formal complaint.
- If then not happy with the banks response on the complaint you then contact the banking ombudsman which is an independent organisation.
- Once the banking the banking ombudsman provides you with feedback and you still not happy then you can take the matter up legally.
Kind regards
Client Experience Team
Best regards,
No sorry, the ************** that occured in your branch was not taken up with the ombudsman.
I am taking it up with you now.
Please call me
No sorry, the ************** that occured in your branch was not taken up with the ombudsman.
I am taking it up with you now.
Please call me
Please note according to the above complaint the matter relates to the same issue and our feedback still remains the same.
Kind regards
Client Experience Team
Best regards,
Please note according to the above complaint the matter relates to the same issue and our feedback still remains the same.
Kind regards
Client Experience Team
Best regards,